Mount Gold Casino genuinely cares about our players and we take responsible gambling seriously. Our main focus is to ensure that playing casino games remains fun and entertaining for all our players.

We understand, however, that in some cases players can lose control of their gambling and display signs of harmful gaming. We are here to ensure that gambling does not negatively affect your life, your relationships, your finances, and your health.

The following guidelines are here to help protect you and others from the effects of negative gambling. Please read this and incorporate any fixes that you see fit to.

Protecting Minors

Mount Gold Casino has a strict policy to protect minors from gambling with us. We perform identification and verification checks to validate the age and identity of all our players. We reserve the right to ask for age verification information from any of our players at any time.

Only players aged 18 years and over can play at Mount Gold Casino. If anyone is found to be under 18 years old when playing, all bets placed will become null and void, and any winnings forfeited. Other legal action may also follow.

If you are worried that someone underage might be accessing our site, please contact our Customer Support Team by chat or by emailing [email protected], and we will take the necessary measures.

We also suggest installing and using an internet filtering software on any device with internet access which may be used by minors, such as Net Nanny or Cyber Patrol. These provide you with the ability to control and prevent access to inappropriate material to minors such as gambling sites, and will allow you to make our casino site unavailable to minors.

Below you can find some additional helpful tips which you can follow:

• Do not leave your computer unattended when you are active on any casino site
• Password-protect your computer
• Do not allow persons underage to participate in any gambling activity
• Keep your gambling account logins and payment methods away from children
• Do not save passwords onto your computer or write them down
  
  
  

Setting Limits

Mount Gold Casino offers its players various tools to help ensure its players only spend the time and money that they can afford. Below you can find an explanation of the range of limits we have available. You can make use of such limits from your gambling account or if you would like any help, you can contact our Customer Support Team on chat or by emailing [email protected].

A. Deposit Limits

Mount Gold Casino’s deposit limit helps you control how much money you can deposit over a period of time. Set daily, weekly and monthly deposit limits. Once you hit your limit, you will not be able to deposit further until your limit resets.

In order to set a deposit limit, you can go to your Mount Gold Casino account and under My Profile, go to the Limits section of your account where you can set your preferred deposit limit. If you need any help, you can contact our Customer Support Team on chat or by emailing [email protected] with your account information and details of your deposit limit.

B. Session Limits

Control the time you spend on our casino site with our comprehensive system that will allow you to limit your gambling sessions. Set daily, weekly and monthly session limits at our casino. Once you hit your limit, you will not be able to play and bet until your limit resets.

In order to set a session limit, you can go to your Mount Gold Casino account and under My Profile, go to the Limits section of your account where you can set a session limit. If you need any help, you can contact our Customer Support Team on chat or by emailing [email protected] with your account information and details of your session limit.

Limit duration

Any limit you set in place shall only be decreased or increased upon your request.
Limits can be decreased and made more stringent immediately by the player or as soon as when Mount Gold Casino receives the notice.
Limits can only be increased after the lapse of 24 hours from the time at which Mount Gold Casino receives the notice.

Limit restrictions

Any limits you put in place will apply:
For all the games offered on Mount Gold Casino and across all devices by which Infiniza Malta Trading Limited provides its games to you, so far as possible.

Please note that if you self-exclude from this Website, it will only be applicable on this Website only. If you have another account on our sister brand, we suggest that you self-exclude from that Website too. Alternatively, contact our Customer Support Department and they will be happy to help you in setting up your limits across both brands.

Reality Check

When you are playing, it can be easy to become so engaged in the game that you lose awareness of the time spent playing. The reality check pop-up interrupts your play and alerts you at certain time intervals on the amount of time which you have spent playing thus far, your total winnings and losses during such period of time. You will be required to confirm that you have read the message and it will give you an option to end your game session or return to your game.

Self-Exclusion

If you would like to take a break from gambling, we offer the option to self-exclude from Mount Gold Casino forever or for a certain period of time. During the self-exclusion period, you will not be able to gamble on our casino and we will not send you any marketing materials. You will only be able to login to withdraw any remaining funds.

In order to self-exclude, click here or you can also go to your Mount Gold Casino account and under My Profile, go to Self-Exclusion section of your account where you can self-exclude. If you need any help, contact our Customer Support Team on chat or by emailing [email protected] with your account information and details of your self-exclusion duration.

Should you wish to increase an existing self-exclusion, you may do so by contacting our Customer Support on chat or by emailing [email protected]. A notice to increase a self-exclusion period is affected immediately upon receipt of communication from you.

A notice to decrease a definite period of self-exclusion is affected only after the lapse of 24 hours from the day on which Mount Gold Casino receives the notice. While a notice to revoke an indefinite period of self-exclusion is affected only after the lapse of 7 days from the day on which Mount Gold Casino receives the notice.

Should you wish to prevent yourself from ever playing on Mount Gold Casino or from opening an account with us, you are encouraged to speak with our Customer Support Team on chat or by emailing [email protected].

Please note that if you self-exclude from this Website, it will only be applicable on this Website only. If you have another account on our sister brand, we suggest that you self-exclude from that Website too. Alternatively, contact Our Customer Support Department and they will be happy to help you in setting up limits across both brands

If you decide to self-exclude from Mount Gold Casino and you have other accounts with different gambling operators, we recommend you consider extending your self-exclusion to each operator where you hold an account. We also recommend you don’t follow any social media accounts that are linked to Mount Gold Casino or other gambling operators.

Permanent Account Closure

You also have the option to close your account with us. This is a permanent decision that we can’t reverse.

Should you wish to permanently close your account, you may do so by contacting our Customer Support on chat or by emailing [email protected].

We encourage you to withdraw any funds before you make this request.

Seeking help and support

If you wish to evaluate whether to seek help for your gambling behaviour or that of someone you know, please take the Gamblers Anonymous Questionnaire here.

Many organisations provide support and assistance to individuals who might be developing or have developed a problem with gambling. Although our staff are trained to look out for indications of problem gambling, we recommend affected individuals contact organisations who are qualified to provide professional guidance.

If you or someone you know has a gambling problem, we recommend visiting the following websites which provide professional assistance on how to combat problem gambling and provide the necessary emotional support:

Gambling Therapy

GamCare

Certain countries have their own helpline organisations that provide similar support. We encourage you to use those due to specific language and cultural barriers.

Important Notice

Make sure that your decision to play is your personal choice.

• Establish financial and session limits before you start playing.
• Expect to lose. Don’t bet more than what you can afford to lose.
• Gambling is meant to be entertaining and not a profit-making activity.
• Don’t use gambling as a way to cope with stress, loneliness, or depression.
• Educate yourself about gambling problems. Look out for any signs that indicate you may have one.
• Don’t be ashamed to ask for help.

Never play if:

• You are younger than the legal gaming age in your country of residence.
• It interferes with your daily responsibilities.
• You are in recovery for any dependency.
• You are under the influence of alcohol or any other drugs.
• You are attempting to recoup prior losses.
• Your primary aim is to recover your debt with your winnings.